Wednesday, 7 October 2009

A Trinidad Moment

Customer Service is not a right, it’s a privilege.

I went to my favorite Roti Hut for breakfast the other morning. By now I have developed a good relationship with Grace who runs the Roti Hut. Grace was preparing my Sada Roti when a worker from the boat yard barked out his order. Grace slowly looked around to see who was barking, then returned to complete preparing my breakfast. The boatyard worker had quite a long wait for his breakfast.

If you come to Trini thinking you have some right to good customer service, think again. You have to earn good customer service through relationship building.

1 comment:

  1. LOL That is so true.Its very true in parts of Europe esp France & Switzerland.